31 Chapters wants you to love your pieces as much as we do! We carefully inspect all items prior to shipment, but we are also aware that damages do happen.  Please inspect your 31C pieces upon receipt and notify us of any damage within 48 hours; our team will promptly work on a replacement. Claims made after the 48 hour inspection period may not be able to be processed.  31 Chapters does not accept returns or exchanges on the following items: upholstery, fabric or rug swatches, furniture, art, sale items, or items purchased at warehouse sales or pop-up shops, or gift cards. Backorder dates are subject to change.