Shipping & Returns

Shipping Policy

31 Chapters considers you family and we put great value on each and every 31 Chapters piece that is a part of your Create Room story. Each piece of our collection is carefully inspected prior to shipment, but like spilled milk at the dinner table, we also know that accidents happen and damages do too. So we ask that you carefully inspect your pieces upon arrival and notify us of any damage within 48 hours; our 31 Chapters team will quickly work on a replacement. While we know that you are anxious to receive your items when expected, please be aware that backorder dates are subject to change. Furniture may take an additional 7-10 business days while in transit. We do not accept returns or exchanges on the following items: custom upholstery, rugs, furniture, art, lighting, sale items or gift cards. If you have questions about shipping, delivery or returns, please see our Shipping & Returns page to read our full Return Policy, call our Customer Service Team at 916-594-2700 or email us at support@31chapters.com.

Welcome to the 31C family!

Shipping Rates

 Order Total Standard Shipping Rate
$0.00 - $30.00 $4.50
$30.01 - $50.00 $7.50
$50.01 - $75.00 $9
$75.01 - $100.00 $11.25
$100.01 - $150.00 $13.50
$150.01 - $200.00 $21
$200.01 - $300.00 $24.75
$300.01 - $400.00 $36.75
$400.01 - $500.00 $44.25
$500.01 - $750.00 $51.75
$750.01 - $1000.00 $66.75
$1000.01 - $1500.00 $74.25
$1500.01 - $2000.00 $89.25
$2000.01 - $3000.00 $119.25
$3000.01 and above about 5%

 

Refunds & Exchanges

We have a 30-day return policy, in which customers have 30 days after receiving their order to request a return on qualified goods. Please note that customers have a 24 hour window after placing orders to cancel purchases without any penalties. Items that are purchased on backorder can be canceled within 30 days of purchase. Orders are processed within 3-5 business days after they have been placed.

To be eligible for a return, items must be in the same condition as they were received: unused and/ or unwashed with original tags attached and in its original packaging. Customers must show their order receipt or proof of purchase in order to complete the return process.

To start the return process, customers can contact us at support@31chapters.com. Upon return approval, we will send you a shipping label via email to be returned to your nearest FedEx. Items returned to us without first requesting a return will not be accepted. Approved returns do not reimburse shipping costs. 31 Chapters does not cover costs for return shipping or other additional fees.

After 31 Chapters has received the returned item, the product will be inspected within 3-5 business days and follow company procedures in regards to refund approval. Customer returns that require postage due will be denied and directed back to the sender. Original shipping and handling fees are not refundable, except in the case of an item(s) that is received as damaged or incorrect. After product inspection and refund approval, we will notify you via email and transfer the refund to the source of original payment. We hope to issue refunds as soon as possible, however, the process of transporting returned items back to our warehouse center may take an extended timeframe and we ask for your patience. It can take 5-7 business days for your bank or credit card company to apply refunds to your account.

Contact us for questions regarding returns at support@31chapters.com or (916) 594-2700.

31 Chapters
5800 Lonetree Blvd, Suite 201
Rocklin CA 95765

Damages & Issues

Please check your order when it arrives to your destination. If the item is defective, damaged or if you received the wrong item, please refuse upon arrival or please contact us within 48 of receiving your shipment so that we can evaluate and solve the problem. Defective or incorrect items can be returned for like-item replacements. Please note we cannot guarantee that your computer screen represents the accurate appearance or color of our products. Handmade items come unique from one another as they are specially made one of a kind.

Exceptions / Non-Returnable Items

We do not accept returns on products such as rugs, lighting fixtures, artwork, mirrors, furniture and other items with the exception of bedding accessories and small decor items. Certain types of items cannot be returned such as customized products or special orders. We also do not accept returns of hazardous materials, flammable liquids or gases. Unfortunately, we do not accept returns for final sale items or gift cards. If you have questions or concerns about a specific product, please contact us at support@31chapters.com.

Exchanges

At this time, we do not accept exchanges on any 31 chapters products, unless the item(s) is defective or incorrect and can be returned for like-item replacements. There is also a 24 hour window after placing your order to easily cancel your purchase.

Bedding Accessories & Decor Items

We accept the return of bedding accessories such as pillows, pillow inserts, throws, and small decor items within 30 days of receiving your order along with proof of purchase. In order to start the return process, please see our “Refund Policy” above.

Final Sale & Clearance Items

Aside from manufacturing defects, items marked as final sale are non-returnable and non-refundable. If your items arrive to you damaged, please contact us within 48 hours of receiving your shipment as we handle these issues on a case by case basis.